The Treasure Trove – Terms & Conditions
1. These Terms
1.1 What these terms cover
These are the terms and conditions on which we supply our products to you.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us at [email protected]retrove-edinburgh.com to discuss.
2. Information About Us and How to Contact Us
2.1 Who we are
We are The Treasure Trove which is a trading name of The Royal Edinburgh Repository and Self Aid Society, a Scottish registered charity (registered charity number SC006702) having its principal office at 23a Castle Street, Edinburgh EH2 3DN.
2.2 How to contact us
You can contact our customer service team at [email protected] or by writing to us at Customer Enquires, The Royal Edinburgh Repository and Self Aid Society, 23a Castle Street, Edinburgh EH2 3DN.
2.3 How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Our Contract With You
3.1 How we will accept your order
The order shall only be deemed to be accepted when we send you an order acceptance email, at which point a contract shall come into existence.
3.2 Correcting input errors
Please check the order carefully before confirming it. You are responsible for ensuring that the order submitted by you is complete and accurate.
4. Our Products
4.1 Some of our products are available for you to purchase immediately on our website (“Off The Shelf Products”). In these circumstances the products will be as described on the website. All products shown on our website are subject to availability. If for whatever reason a product you have ordered is not available, we will contact you to let you know and will refund your payment. We reserve the right to amend the products if required by any applicable statutory or regulatory requirements.
4.2 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.3 The packaging of the product may vary from that shown in images on our website.
4.4 Some of our other products are created just for you on a commissioned basis (“Bespoke Products”). In these circumstances the products will be as detailed in the email we send you setting out the details of the Bespoke Product which will be supplied to you (the “Specification”). Where we are making a Bespoke Product to measurements you have given us, you are responsible for ensuring that all these measurements are correct.
5. Our Rights to Make Changes
5.1 We may change the product:
5.1.1 to reflect changes in relevant laws and regulatory requirements; and
5.1.2 to implement minor technical adjustments and improvements.
6. Providing the Products
6.1 The costs of delivery will be as displayed to you on our website in the case of Off The Shelf Products or in the case of Bespoke Products, as detailed in the Specification.
6.2 Where you have ordered an Off The Shelf Product we will deliver the products to you as soon as reasonably possible and in any event within 30 days after the date on which we accept your order.
6.3 Where you have ordered a Bespoke Product the estimated date of delivery will be as set out in the Specification. Please note that this date is an estimate only and may be subject to change. If we think there is likely to be a significant delay in delivering a Bespoke Product we will contact you as soon as possible to inform you of this.
6.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.5 A product will be your responsibility from the time you collect it from us; we deliver the product to the address you gave us; or a carrier organised by you collects it from us, as appropriate.
6.6 You will own a product once we have received payment in full.
6.7 We need certain information from you so that we can supply the products to you, this includes your name, your address, telephone number, delivery name and delivery address. If you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the correct information.
6.8 We may have to suspend the supply of a product to update the product on our website to reflect changes in the product or its packaging.
6.9 Where possible we will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the supply of the product for longer than 4 weeks we will write to you to advise you of this and confirm if you still wish to proceed with your order. If you no longer want your order due to these circumstances, we will refund any sums you have paid in advance for the product.
6.10 If your payment is not processed for your order when your order is placed, your order will not be confirmed.
7. Your Rights to End the Contract
7.1 To end the contract with us, please let us know by emailing us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.2 If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
7.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
7.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or
7.2.3 you have a legal right to end the contract because of something we have done wrong.
7.3 Subject to the remainder of this clause 7, if you purchase an Off The Shelf Product you have a legal right to change your mind within 14 days, cancel the contract with us and receive a refund. These rights are set out in the Consumer Contract Regulations 2013. If you wish to cancel your contract with us please let us know by doing one of the following:
7.3.1 call our customer services team on 01312201187;
7.3.2 email our customer services team at [email protected]; or
7.3.3 write to us at Customer Enquires, The Royal Edinburgh Repository and Self Aid Society, 23a Castle Street, Edinburgh EH2 3DN.
7.4 Subject to the remainder of this clause 7 if you end the contract for any reason after products have been dispatched to you, or you have received the, you must return them to us. If you are exercising your right to change your mind, you must send the products back to us within 14 days of telling us you wish to end the contract.
7.5 We will pay the costs of return:
7.5.1 if the products are faulty or misdescribed; or
7.5.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong,
in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.6 If you have ordered products which are of a perishable nature (which may be Off The Shelf Products or Bespoke Products), you do not have the right to cancel an order for the purchase of the products after they have been dispatched under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.7 If you have ordered Bespoke Products, for example products which have been made to your measurements or products which have been personalised at your request, you do not have a right to cancel your order after it has been confirmed under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.8 Except as otherwise provided in these terms, we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
8. Our Rights to End the Contract
We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.
9. If There is a Problem with the Product
If you have any questions or complaints about our products, please contact us. You can email our customer service team at [email protected] or write to us at Customer Enquires, The Royal Edinburgh Repository and Self Aid Society, 23a Castle Street, Edinburgh EH2 3DN.
10. Price And Payment
10.1 The price of the product (which includes VAT) will:
10.1.1 in the case of an Off The Shelf Product, be the price indicated on the order pages of our website when you placed your order; or
10.1.2 in the case of a Bespoke Product the price noted in the Specification.
We take all reasonable care to ensure that the price of the product displayed or intimated to you is correct.
10.2 We accepts by most major credit/debit cards. All payments made through our website are processed by Stripe, our third party payment processor.
10.3 Where a courier service is delivering the products to you, the delivery charge is set by the courier and is either communicated to you the order summary page before submitting your order in the case of Off The Shelf Products or the Specification in the case of Bespoke Products.
11. Our Responsibility for Loss or Damage Suffered by You
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the products online for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. How we May Use Your Personal Information
13. Other Important Terms
13.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.5 These terms are governed by Scots law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England or Wales you can bring legal proceedings in respect of the products in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Nothing in these terms and conditions, including this clause 13.5, affects your rights as a consumer to rely on any mandatory provisions of the law of the country in which you are resident.